Key takeaways
- Errors and questions about our content reach an editor directly.
- We cannot advise you on your own policy or claim. We are a publisher, not a licensed producer.
- Complaints about an insurer belong with your state department of insurance, which has powers we do not.
- We hold no reader data, because there is no form on this site to collect it with.
How to reach us
Email is the fastest route and it goes to an editor. Include the page you are writing about — a link is ideal — and what you would like us to look at.
Our postal address and email appear in the footer of every page on this site, together with the legal entity that operates it.
Pending publication. Full contact details are published here once the business address is finalized.
Where different things go
Some of what people write to us about is better handled elsewhere, and we would rather say so quickly than reply slowly.
| If you want to… | Where it goes | Typical response |
|---|---|---|
| Report an error on a page | Straight to the editor. See our corrections policy | We read everything. We are not going to publish a response time we have nothing in place to measure |
| Ask a question about something we published | The editor | No committed response time |
| Ask about our sources or reuse a figure | The editor. Most answers are already on our methodology page | No committed response time |
| Press or research inquiry | The editor | No committed response time |
| Get advice about your own policy or claim | We cannot help. We are not licensed, we have not seen your policy, and we do not give advice on individual coverage | Call the licensed agency, an agent of your choosing, or your state department of insurance |
| Get a quote | We cannot provide one. We do not sell insurance | The licensed agency on the phone can help |
| Complain about an insurer | Your state department of insurance, which has powers we do not | Free, and it creates a record |
A note on privacy
There is no contact form on this site, no newsletter signup, and no quote tool. If you email us, we have your email address because you sent it to us — and we use it to reply to you and nothing else.
We do not sell, share or broker reader data, and we never call anyone. We have no mechanism to. Calls to the number on this site go one direction only: from you, when you choose to make them.
Methodology and sources
This page carries no external sources.
Frequently asked questions
Can you tell me whether my claim was handled properly?
No. We are not licensed and we have not seen your policy or your claim file. Your state department of insurance reviews claim-handling complaints, and it is free.
Will you recommend an insurer for me?
No. We publish no ratings or rankings of insurers and we do not make recommendations. The licensed agency on the phone can discuss what is available where you live.
Do you accept guest posts or sponsored content?
No. We do not publish sponsored content, guest articles, or paid links of any kind, and we do not accept payment from insurers.
Can I reuse something from this site?
Usually, with a link. Our methodology page explains which figures are ours to share and which should be taken from the original source.